Refund policy

The following is Section 6 (Returns and Refunds) of our Terms of Sale. If anything here differs from the Terms of Sale, the Terms of Sale govern.

6. Returns and Refunds

(a) Satisfaction Guarantee. We offer a thirty (30) day satisfaction guarantee on your purchase. If for any reason you are not satisfied with your purchase, you may request a full refund of the purchase price of the product(s) within thirty (30) days of delivery. You may reschedule or cancel subsequent shipments at any time through your account portal.

(b) Return Process. You may return a purchase within thirty (30) days of delivery; provided that the merchandise is undamaged and in its original product packaging. To initiate a return, please contact us at support@myhappycurves.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You bear the risk of loss during shipment.

(c) Damages and Issues. Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and provide an appropriate remedy.

(d) Exceptions; Non-Returnable Items. Certain types of products cannot be returned, such as opened or used products. Please contact us if you have questions or concerns about a specific item. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE WEBSITE AS NON-RETURNABLE. WE DO NOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

(e) Refunds. We will notify you once we have received and inspected your return and will inform you whether the refund has been approved. If approved, your refund will be automatically credited to the original payment method used to make the purchase on the Website within ten (10) business days. Please note that additional time may be required for your bank or credit card company to process and post the refund. If more than fifteen (15) business days have passed since we approved your return, please contact us at support@myhappycurves.com.

(f) EU/UK Right of Withdrawal. Customers in the European Union or United Kingdom have the right to withdraw from or cancel their purchase within fourteen (14) days from the day on which the customer (or a third party indicated by the customer other than the carrier) acquires physical possession of the products, without providing a reason, using the Model Withdrawal Form (or any other unequivocal statement) available on the Website. Refunds will be processed within fourteen (14) days of receipt of the returned products or of evidence of return, whichever is earlier. Where the mandatory law of your jurisdiction confers additional or longer rights to return, refund, or replacement, those rights shall apply and are not restricted by this section.